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Creating a successful E-document solution for the hospital business office is very challenging. There are three main reasons why:
- Retrieval performance must be excellent.
The user should be able to easily locate account information to a specific page almost instantly.
Otherwise, the system will be underutilized or abandoned.
This is trickier than it may seem when it comes to business office documents. The account information being retrieved from the
document may be located deep inside, or spread throughout. Traditional imaging systems have no practical way
of locating that information to the specific page. Our solution does. With near-flawless accuracy.
- Hospital business office documents are unique. They often contain a very large amount of account information per page; they are
information-dense. During the indexing process, the information for each and every account must be associated - often,
key-entered - to the document if that information is to be used later on to retrieve the document
- Business office documents originate from hundreds of sources. Additional critical account information is received in (often disparate)
large amounts of 835 and E-Billing data. To create an effective solution for the business office, all of this information must be
consolidated and presented to the end user as a transparent global information set.
In order to meet these challenges, a large amount of indexing labor, automation, and Quality Assurance practices must be invested in the
document indexing process. Additional labor is used for scanning and data capture, but that is dwarfed by post-capture processes.
The indexing process is similar to the transactions posting process that all hospital business offices perform.
In fact, indexing can be even more labor intensive depending on the number of indexes desired.
In addition to indexing, quality control must be systematically and regularly performed to meet the high degree of retrieval accuracy
required for everyday practical use.
A single business office simply cannot justify the level of additional staff required.
And if you settle for lower indexing quality, then retrievability quality quickly plummets.
Old-style document imaging systems that rely on Optical Character Recognition (OCR) simply do not come close to providing sufficient quality.
Online Medical records systems or “enterprise-wide” systems will only work in the hospital business office with a large
indexing labor outlay (learn more here).
Enter Healthcare Reports. We developed and know how to use cloud technology to support hospital business office processes.
And our solution has been refined and expanded based on our experience over the years with numerous business office clients.
Our cloud-based document management solution, operated by experts, can provide all
required services at a fraction of the cost of any internal implementation.
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